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Manual Voice Server Espero © Vidicode 2009
142
21.1.1 Playing recordings
The Call Recorder Access System receives a listing of recordings first. Any
recording can be played on line with the recorder using the
incorporated recorder keys.
The software supports the use of an external IC card reader and
CryptoCards.
21.1.2 Queries
The Call Recorder Access System has the ability to make a selection of
recordings according to a range of criteria such as date, time, call
duration, name or number of the caller or other call properties.
21.1.3 Call statistics
The Call Recorder Access System has a statistical module that draws
charts of the call distribution for you of a query from the database. This
will allow you to quickly answer questions such as how many calls
remain unanswered and what it the time distribution of that over the
day? Similar questions can be answered for employees or departments.
- 1 Introduction 13
- 1.2 Basic functions 14
- 1.3 Network 15
- 1.4 Search voice mail 16
- 2 Installation 17
- 2.2.1 On the desktop model 18
- 2.2.2 On the 19” model 18
- 2.4 Connect the network 25
- 2.5 Disconnecting ISDN 25
- 3.1 ISDN procedures 27
- 3.2 Operation basics 28
- Settings 30
- Save changes? 30
- YES NO CANCEL 30
- 4.1 Opening the System menu 31
- 4.2 Call Attendant 31
- 4.3 User Greetings 32
- 4.4 Call Statistics 32
- 4.5 Answering time 32
- 4.6 No Answer Timeout 33
- 4.9 Stand Alone Mode 34
- 4.10 Connection 35
- 4.11 Total lines 35
- 4.12 Number list 35
- 4.13 Number filter 36
- 4.14 Replacement 37
- 4.15 Notification 37
- Action: Off 38
- Dialling: Off 39
- 4.18 Compression 41
- 4.19 CryptoCard 41
- 4.20 CD Copy 42
- 4.21 CD Copy time 42
- CD Copy time: 00:00 43
- 4.25 Set the Clock 44
- 4.26 Set the Language 45
- 5.1 Network active 46
- 5.2 FTP active 47
- 5.3 FTP user 47
- 5.4 FTP password 48
- 5.5 FTP server port 48
- 5.6 DHCP server 49
- 5.7 IP address 49
- Gateway: »00.000.000.000 50
- 5.10 IP name 51
- 5.11 E-mail 51
- 5.12 Reply address 52
- 5.13 SMTP server IP address 52
- 5.14 SMTP-server port 53
- 5.15 Domain name 53
- 5.16 DNS server 54
- 5.17 NTP server 55
- 5.18 NTP port 55
- 5.19 GMT correction 56
- 5.20 UDP address 56
- 5.21 UDP port 57
- 5.22 Telnet 57
- 5.23 Service timer 58
- 5.24 Monitor active 58
- 6 The Call Attendant 61
- 6.2 Record a voice menu 62
- For accounts, Press 3 63
- Welcome to MyCompany 63
- For sales, Press 1 63
- 6.6 Some advice 69
- “For sales, press 1” 70
- “Press 1 for sales” 70
- OK [450] CANCEL 77
- 8 Voice Mail 81
- 8.2.1 Voice Mail to E-mail 82
- 8.4 User Voice Mail 85
- ] CHANGE STOP 87
- 10 System messages 89
- 12 Call Recording 93
- 13 User commands 95
- STOP 97
- START STOP 98
- CANCEL 98
- STOP 99
- NO 99
- BACK 99
- NO 100
- START STOP 100
- Update finished 101
- STOP 101
- STOP 103
- 16 Acknowledgements 105
- 16.3 Liability 106
- 18.1 Making recordings 109
- 18.5 Recording information 117
- 18.6 Copy recordings to CD 118
- 18.7 Line status 119
- 18.8 Monitoring 120
- Recording 00:04:36 122
- Lines busy = 1 122
- Numberlist 123
- 123
- ATTEND E-MAIL BLACK STOP 123
- 18.13 The Fax list 125
- 18.14 The E-mail list 125
- E-maillist – 1/200 126
- 9573784 126
- NEXT NEW DELETE STOP 126
- 20.1 Install the software 133
- 20.2 Start 133
- 20.3 View recordings on CD 134
- 20.5 Recycle bin 136
- 20.6 Export recordings 137
- 20.8 Search recordings 138
- 20.9 Software Settings 139
- 21.1.1 Playing recordings 142
- 21.1.2 Queries 142
- 21.1.3 Call statistics 142
- 21.1.4 Fax viewing 143
- 23 Index 147
- Glossary 150
- GlossaryGlossary 150
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